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Frequently Asked Questions  and Answers
ORDERING A GOWN

Q: Can I purchase a gown directly from Eternity?

A: Eternity does not sell directly to the public, but sells gowns through authorized, independent full-service bridal salons (retailers) throughout the country that will provide you with professional assistance.

Q: Can Eternity give a price for a particular gown?

A: Eternity does not sell directly to the public. Only authorized Eternity retailers can quote the retail price. Use the “Retailer Locator” section on this website to find an authorized Eternity dealer in your area. They will be happy to assist you with pricing, and look after your wedding needs.

Q: How long does it take for my dress to arrive?

A: Retailers often have slightly different time frames for their services. Many retailers are willing to sell merchandise they have in stock in their store which you may be able to take home the same day. When it comes to ordering shipping times vary. For your convenience we offer Express and Rush Cut options. Please work with an authorized Eternity dealer to determine what would work best for you. Additional charges may apply

Q: My wedding is in two months, I need bridesmaids dresses for my bridal party. Most companies' delivery schedules won't meet my wear date and don't offer rush cuts. Can you help?

A: YES! Eternity offers a "Quickship Program" expressly for such a situation. Quickship dresses are available in various bridesmaids colors for all sizes. Please work with an authorized Eternity retailer for a Quickship program that best suits your needs. Additional charges may apply.

Q: Do your dresses come in colors other than what is pictured?

A: Yes! All of our dresses are available in additional colors. Please refer to the product descriptions for details. Some colors offered will depend upon the fabric and trim. You may also contact an authorized Eternity retailer for color swatches and options.

Q: I really like a particular dress but want a different sleeve. Is it possible to custom order the dress with a short, or long, sleeve instead?

A: Yes! Special ordering a dress with custom sleeves is a frequent and simple request pending there is enough time to have the dress made before the event. Please work with an authorized Eternity retailer when placing a special order. When placing your order, having another Eternity dress to reference with the type of sleeve you are looking for is always helpful when placing your order. Additional charges may apply.

Q: Can your gowns be altered?

A: Yes, each dress has up to a 1 inch inseam. Generally they can be let out up to one full dress size.

Q: What sizes are gowns available in?

A: All of our gowns are available in sizes 0 through 30. Please see the "Sizing Chart" link at the bottom of this page.

Q: What if the dress I ordered is too big or the wrong size?

A: Our dresses are made to order and retailers are responsible for measuring and ordering the size dress that you and the retailer believe are the right fit. Please contact your authorized Eternity retailer from whom you will purchase your dress to discuss any questions regarding measurement and sizing.

RETAILERS & MORE

Q: How do I find authorized Eternity retailer?

A: To find the retailer nearest you, click on the “Retailer Locator” page of this website. You can search for an authorized retailer near you by zip code, or state.

Q: I have checked the Retailer Locator and there are no stores close to me... What do I do?

A: We apologize there are no stores in your immediate area. If this is the case you can either purcahse a dress over the phone through any authorized Eternity retailer. However, you may find a local store may be willing to start carrying Eternity dresses if they simply know there is a demand for modest dresses in their area.

Q: How do I become an authorized Eternity retailer?

A: If you would like to join our retail team, please complete and submit the "Contact Us" form at the top of this page. The sales representative for your area will contact you within 48 hours.

Q: Do you have fabric swatches available?

A: Yes, you can get fabric swatches from your nearest authorized Eternity retailer.

Q: Can I buy extra fabric, trim, and accessories?

A: If you need extra ribbon for your flower bouquets, extra brooches for your bridal party or more fabric to help coordinate your colors with your wedding vendors, you can purchase it all through your authorized Eternity retailer.

Q: Can I get a catalog?

A: Yes! You can download a digital (PDF) catalog from the bottom of this page. Printed catalogs are available to view at all authorized Eternity dealers. Please visit the “Retailer Locator” link to find a retailer in your area if you would like to request printed catalogs.

Q: Can you help me find a dress on your website that used to be posted?

A: Most likely if the dress is no longer pictured on our website it is no longer being produced (in other words it has been discontinued). However, just because we are no longer making the dress does not mean that you wont be able to find the dress at one of our authorized retailers or find a similar dress from another season.

Q: How can I clean my Eternity wedding gown?

A: Contact the retailer where you purchased your gown. They may be able to suggest a reputable dry cleaner in your area that specializes in cleaning wedding gowns.

 
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Eternity, Inc.
540 S. Commerce Dr.
Orem, UTAH 84058
TOLL-FREE:
1 (877) 226-1371
INTERNATIONAL:
1 (801) 764-0606
FACSIMILE:
1 (801) 437-2387

BUYER SHOWROOM LOCATIONS:

Eternity Warehouse
540 S. Commerce Dr.
Orem, UTAH 84058

Eternity Showroom
1375 Broadway St. 4th Floor
New York, NY 10018

Eternity Showroom
AmericasMart 3
#10W121
250 Spring Street
Atlanta, GA 30303


LDS "TEMPLE-READY" WEDDING GOWNS

Q: Will I be allowed to wear my wedding dress to my temple marriage or sealing? If so, are there special requirements that I can know about before my marriage so that I can design my dress accordingly?

A: Adapted from “Brides’ Dresses for Temple Marriages,” Bulletin, 1992, no. 1, p. 2.

• Each dress should be white. Many things in the temple are symbolic, and white brings to mind purity, virtue, and cleanliness of body, mind, and heart. Some fabrics may look white until you put them next to a sheet of typing paper. If you are in doubt about a fabric for your dress, try the paper test or take a swatch of the fabric you plan to use to the temple for appraisal before buying or making your dress.

• Brides should wear dresses that are modest, with a high neckline and long skirt. Temple workers will ask a bride to wear a dickey, or fabric insert, if her dress shows the shoulder or collarbone.

• Long sleeves are required. Because some current styles of gowns have short sleeves, special sleeve extensions are available at temples throughout the world. However, you may wish to add your own extension from fabric that would look good with your dress.

• Sheer fabrics must be lined. Camisoles and sleeve liners may be worn under a dress that has sheer areas or see-through lace panels. Brides who wish to use their dresses later for temple sessions, however, must have a permanent lining put in.

• A train must be removable or designed in such a way that it can be fastened into a bustle during the temple ceremonies.

• New styles of wedding dresses with long, slim skirts have recently been brought to the temple. These often have a long slit up the side or back of the skirt, extending above the knee. Because such a style is not appropriate for temple use, workers will provide the bride with a long slip or back apron to fill the gap. A bride may wish to furnish her own modest filler instead.

• Dresses should be free of elaborate ornamentation and kept in harmony with the simple and sacred nature of the temple ceremony.

Margaret Richards, former matron, Jordan River Temple - “Temple Bridal Dress Guidelines,” Ensign, June 1997, Page 72

Q: How can I be certain the gown I choose meets these guidelines?

A: There are two answers to this question...

Answer 1: You may take a picture and swatches of the dress you choose to your local temple matron for approval and suggestions on how to make your dress "Temple-Ready." Also, we provide free body-suits, upon request, with each bridal gown purchase which provide the long sleeves and high neck-line required under the guidelines.

Answer 2: Choose a gown from our "Sacred Occassions" collection for the temple wedding ceremony, and wear your bridal gown for your photo sessions and reception.

OTHER QUESTIONS?

Q: Hey, wait a minute... I have more questions!

A: If there are other questions you would like to ask, our on-staff experts are happy to help with any questions or concerns you may have. Please complete and submit the "Contact Us" form at the top of this page and allow 2 business days for a reply as we have a large number of requests daily.

     
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